FAQ
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Q. Will I need to pay a security deposit?
A. No, generally speaking, we DO NOT ask for a security deposit for the Hot Tub but YOU will be responsible for any loss or damage caused to the equipment during the rental period.
Q. Do you require a booking deposit and when do I pay?
We ask for a deposit of £50 at the time of booking to secure the Hot Tub with the remaining balance being due by at least the MORNING of delivery and prior to installation. This should be done via Bank Transfer to our bank details are Rental Hot Tubs at Lloyds Bank acc 37086660 sort code 306537.
Failure to make payment MAY result in you losing the booking and your deposit.
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Q. Delivery costs?
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A. Delivery and collection is FREE within 10 miles radius of our location in both Worthing BN124XE or Uckfield TN225PW. We charge just £1 per mile for distances beyond this. We use Google maps to ascertain the mileage.
Please NOTE delivery and collection costs will NEVER exceed £20 wherever the location is but MUST be within 25 miles of either location. Destinations further than this please call.
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Q. What time will my hot tub be delivered?
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A. We try wherever possible to be accommodating as to time slots for delivery BUT we cannot always guarantee a specific delivery time. Traffic, customers not being present when scheduled etc, etc all inact on delays throughout the day. Please also be aware that on busy days deliveries MAY be as late as 8.30pm.
The driver will attempt to call you when he is on his way normally at least 1 hour before he is due to arrive so please be sure we have a contact number for you for that date.
Please NOTE that failure to be present at an attempted delivery will forfeit all deposits paid and you will be invoiced for the full cost of the rental. If you require redelivery then a fee of £75 is payable.
Subject to availability 'IF' you insist on a specific delivery time slot of morning or afternoon then we can provide this service at an additional fee of £20. This is to cover the additional delivery time and fuel costs of re routing.
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Q. Are these safe for children
A. Absolutely but as with any situation with water and children YOU MUST be observant and never leave your child unattended in the Hot Tub. You should also be sure that you child has no allergy to the chemicals we add to the water. Please ensure the temperature gauge is set to below 38 degree as children are prone to overheating.
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Q. What do we need to provide and are there any limitations?
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A. You will need to have a flat clean surface measuring at least 3m by 3m. We will need access to a water tap suitable for connecting a Hozelock type quick connection or an internal tap that allows connection of a tap convertor which should be no further away than 20m away from the Hot Tub. If possible we will try to fill the Hot Tub with warm/hot water allowing you to use it earlier.
You will also need a safe electricity supply (this can be internal or external) but should be no further than 15m away from the Hot Tub and capable of accepting an RCD Socket Adaptor. It is also expected by us that your house wiring will already have compliant RCD breakers at the fuse box from whence the Hot Tub will be connected. If you have any doubts please seek professional advise from a competent electrician.
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Q. Are chemicals provided?
A. Yes we will treat the water before leaving and provide you with a chemical floating device containing Bromine tablets which should remain in the water when not in use. This should be adequate for short term weekend use.
If the Hot Tubs are used heavily such as parties or weekly hires then you will need to use the unique and comprehensive chemical pack we will have given you. Follow the easy to use instruction found inside the box and in the 'Maintenance' guide shown in the FAQ page on this website
YOU are responsible for maintaining the chemical levels within the Hot Tub and providing any additional chemical treatment. If you require us to attend a £75 fee will be chargeable.
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Q. Does the ground need to be flat?
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A. Yes but read on. To ensure that the Hot Tub remains stable and clean it is imperative that the surface that it is assembled and used on is both flat and clean. It can be installed on grass, concrete, tarmac (not newly laid) and decking surface (assuming it is strong enough)
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HOWEVER, if your ground isn't flat then we can provide, at additional cost, a platform on which we can place the hot tub. We are the ONLY Hot Tub business providing this unique service. Please ask us for details.
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Q. Is our decking strong enough?
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A. You need to be absolutely sure that the structure on which the Hot Tub is assembled is capable of supporting a combined weight of 1000kg plus the weight of the people in it.
We take no responsibility caused by damage should that structure then collapse. If you are unsure then either speak to the person who built the structure or a structural engineer.
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Q. How long does it take to heat up?
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A. We purposefully try to deliver your Hot Tubs 24-36 hours before you need them to allow plenty of time for the Hot Tub to warm up. They will gain between 1-2 degrees celsius per hour dependant on ambient temperatures.
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NOTE: Please MAKE SURE the heating button is activated as NO refund will be entertained if you fail to follow instructions given verbally and here in these instructions.
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Our Canadian Spa's have excellent insulation and so retain the temperature well and take between 18 - 24 hours to heat up to 38 degrees celsius subject to factors mentioned below.
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For our Lay-Z-Spa Monaco's, which have more water in them and less insulation, are less efficient at retaining heat and take 24 hours plus to heat up to 38 degrees celsius subject to factors mentioned below.
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In either case we recommend putting the Hot Tubs on AS SOON as you are able making sure that the water has 'at least' reached above the inlet before switching the pump on.
Please NOTE that the thermostat reading on the pump is NOT particularly accurate so don't rely solely on this reading. Ideally your looking to attain a comfortable temperature between 36 to 38 degrees celsius.
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In BOTH cases you MUST ensure the lid is replaced and that you do NOT use the bubbling function until it has reached temperature. Using this function or leaving the lid off will GREATLY increase the time it takes for the water to reach temperature.
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ALL our Hot Tubs have inbuilt thermostats and so switch themselves on and off to maintain the temperature and we suggest you leave the water heater / filter on all the time. If your planning on NOT using the Hot Tub again you can of course switch it off.
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TIP: You can help the speed of the water heating by adding hot water to the Hot Tub. If you need the Hot Tub sooner or its not heating up as quickly as you need try taking water from the Hot Tub and warming it on the stove (Please be CAREFUL with hot water and make sure no-one is in the Hot Tub when you do it!!!) When adding the water keep the flow of the added water AWAY from the pump which may trigger it to switch off.
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Q. What is you cancellation policy?
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A. We allow cancellations up to 14 days before the scheduled date of installation with a full refund of the deposit paid after which the deposit will be forfeited.
However, we do allow the deposit to be used on another booking made within 6 month of the cancelled one subject to availability.
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Q. Our rights of cancellation
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A. In the event that we are unable to fulfil the order, due to circumstances beyond our control, we will endeavour to contact you as soon as we possibly can and offer either a FULL refund of any monies paid and as way of apology for the inconvenience we will offer a 20% discount on your next booking.
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Q. What if the hot tub breaks down?
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A. Very occasionally the Hot Tub might stop functioning or a fault might occur. While we appreciate this must be extremely frustrating and annoying obviously we have no control of when and where it happens :(
We have provided comprehensive instructions on the Hot Tubs use on our webpage 'Set Up' page and links to the manufacturers own websites for details of the error codes you might get and what to do about them.
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Please NOTE that call outs are at 'Rental Hot Tubs' discretion. Dependant on the circumstances it is not always practical or worthwhile for us to come out to a faulty Hot Tub but we will of course refund the time lost in the hire in accordance with our refund T&C's. While we will endeavour to help please DO NOT 'expect' calls outs at weekends or after 6pm at night.
Rental Hot Tubs and its subsidiary business takes no responsibilities for associated losses for your event as a result of the failure of the equipment:
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Common Problems
70%of the error codes will be due to a blocked or dirty filter. Normally caused by the fact that people have not adhered to our water cleanliness rules regarding showering, makeup etc. If the filter becomes blocked then the flow of water is restricted and the pump will switch off and display a Lay-Z-Spa 'E02' or Canadian Spa 'E6' error code as the flow of water is not sufficient enough for the water heater - follow our steps on personal cleanliness and cleaning the filter shown in the 'Set Up' guide shown on this website.
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10%is due to user damage (glass, chairs too near the liner, jumping into the Hot Tub, people adding bubble bath etc). In this case the hirer will be responsible for replacement or repair.
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10%off the calls we receive are because the heater unit is in direct sunlight and has overheated. The heater units have thermostats and if the temperature of the heater on the outsides exceeds a certain temperature it will assume the water is that temperature and switch off - If this is the case then simply shade the pump from direct sun and let it cool down a while and restart the pump.
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10%are due to genuine faults with equipment in which case the hirer will receive a refund at the rate set out within our T&C's.​
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Q. What do we do at the end of the hire period
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A. Please empty the Hot Tub the night before pick up by taking out the stopper at the bottom of the Hot Tub. The water will seep out slowly and should not cause damage to your grass.
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When empty please clean out the inside of the hot tub with a small amount of 'mild' bleach and a sponge and hot water.
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On the day of collection please ensure that the driver will have access to collect the Hot Tub. It is not essential that you be present for collection but please make sure that he has access to all the equiptment.