T&C's | Hot Tub Hire | Sussex | Splash Party Tubs

Terms & Conditions

Your payment of the deposit for the hire of the Hot Tub is deemed as acceptance that you have read, understood and agreed to the following Terms & Conditions and that you have read and agree to abide to the Set Up instructions herein described.

You acknowledge that you have read the page titled 'Set Up' guide shown on this website which forms part of these Terms and Conditions.

DEPOSIT

We retain the right to request a deposit of £200 which will be returned to you after a Hot Tub check on collection of the hot tub providing there is no damage to it and we have access to get it at the agreed time and date and it has not been stolen.

Any damage caused by gross misuse may include a the Hot Tub costing £1,400.00, a replacement filter charge of £30, and/or a cleaning charge of £75 if applicable.

If the hirer does not pay for damage or a stolen Hot Tub willingly then we will pursue for lost monies in a small claims court and if it has to lead to this stage then we will also claim for lost hire time.

HIRE PERIODS

The full hire period is the dates shown on the hire contract.

At the end of the hire period, goods not made ready for collection will be placed back on hire for a further hire period at the same hire charge you must pay us the extra charges when we ask for them, to include any additional costs incurred.

The contract comes into effect when you have signed and agreed to keep these conditions of the contract and we have accepted your order.

DELIVERY CHARGES

Delivery is FREE within 10 miles radius of our location in both Worthing BN124XE or Uckfield TN225PW. We charge just 75p per mile for distances beyond this to cover fuel costs. We use Google maps to ascertain the mileage.

DELIVERY TIMES

While we 'try' to be accommodating as much as is possible due to the logistic of delivering Hot Tubs throughout West and East Sussex we cannot guarantee a specific delivery time and you are expected to be available all day on the day of your delivery date. On some occasions this can be as late as 8pm.

We will, however, endeavour to call you when we are on our way.

Subject to availability 'IF' you require a specific delivery time slot of 2 hours then we can provide this service at an additional fee of £40. This is to cover the additional delivery time and fuel costs of re routing.

FAILURE TO ACCEPT DELIVERY

In the event that when we attempt to deliver the Hot Tub at a time and date specified with you that no person is present to allow access to the property and accept deliver or instruction then you will forfeit the deposit and will be liable for the full rental cost of the Hot Tub.

At our discretion we may offer to rearrange delivery at another date subject to availability and the additional charge of extra fuel and time costs of £75.

YOUR RESPONSIBILITY WHEN HIRING THE HOT TUB

You must give us clear instructions, and take all reasonable steps to ensure the safety of all users of the hot tub during the hire duration. We accept no responsibility for any damage or injuries caused by the misuse of one of our hot tubs.

You will need to have a flat clean surface measuring at least 3m by 3m. There needs to be an external water tap suitable for connecting a Hozelock type quick connection no further than 20m away from the Hot Tub. You will also need a safe electricity supply (this can be internal or external) but should be no further than 15m away from the Hot Tub and capable of accepting a RDS Socket Adaptor. Failure to meet this requirement will mean the Hot Tub cannot be installed and you will lose the deposit.

The hirer will inspect the hot tub with a technician and note and sign for any damage on the equipment.

You the hirer become responsible for the hot tub when you receive it – please take extra care to stop any sharp objects or naked flames from being around or in the Hot Tub and prevent people from jumping in or on the hot tub.

We will need a drain close by to empty the Hot Tub at the end of the hire period. In certain circumstances we may be able to drain the Hot Tub using a pump but will do this under discretion.

CANCELLATIONS

You can cancel your hot tub hire booking up to 14 days before the delivery time and your deposit will be refunded in full. After this period your deposit will be forfeited.

ACCIDENTS

The hirer acknowledges that the use of the Hot Tub is at the hirers own risk.

'Rental Hot Tubs' or its subsidiary businesses or owners will not be held liable for any accidents, injuries or death during the hire of the hot tub equipment.

'Rental Hot Tubs' or its owners or subsidiaries will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek medical advice first.

Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Children under the age of 16 are strictly prohibited from using the hot tub without parental guidance and/or consent.

CHEMICALS

You would have been provided with a comprehensive chemical pack to help maintain water quality and safety. Please make sure you read the chemical 'Set Up' guide shown on this website. Any call outs regarding water quality are subject to additional cost and a call out charge of £75.

YOU as the hirers are responsible for maintaining the water quality and ensuring that this remains safe. You should ensure that no users have any allergies to the chemicals provided. You should check the chemical levels in the water regularly to ensure safe bathing.

If you re in any doubt hw to use these chemicals you are advised to seek independent professional advise on there usage. Rental Hot Tubs takes no responsibility in there use and the advise offered on our website and within our chemical packs are simply guidance notes.

SAFETY INSTRUCTIONS AND PROHIBITED ITEMS

You must make sure that everyone using the Hot Tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied. As part of the Terms and Conditions of your hire it is understood that you will have familiarised yourself with the 'Set Up' guide shown on this website which contains IMPORTANT information and instructions on the safe use of the Hot Tub, Gazebo and Chemicals.

Whilst instructions are supplied to every customer, we ask that extra care is taken on the advise below:

Enter the water with care making sure it is not too hot (test first).
At a temperature of 37 degrees centigrade or above you should not spend more than 15 minutes in the hot tub.
You the hirer must make sure the hot tub is not misused.
Only use plastic glasses in the hot tub and avoid placing the hot tub near any naked flames or allowing guests to smoke in the tub.
Do not enter the hot tub with shoes on or with any sharp object on your person.
Do not dive or jump into the hot tub.
Do not sit on the hot tub cover.
Do not stand on the hot tub housing.
You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.
You the hirer must make sure users are not under the influence of drugs or alcohol.
You must ensure no more than six people are in the hot tub at any one time.
You must ensure the cover is on to retain the heat when not in use.
Always leave the hot tub plugged in and switched on when not in use in order for the
filtration / heating systems to work. If it is accidentally switched off or a power failure occurs, the tub will need to be switched back on and reset as shown in the setup demonstration.
In order to prolong the use of the spa it is advised that the hirer must make sure everyone showers before using the hot tub.

DAMAGES TO YOUR PROPERTY

Rental Hot Tubs will not be held responsible for any damages to your property through hiring any of Hot tubs: this includes any water damage or weight damage to structures, fixtures, fittings, and garden or grass areas as a result of the Hot Tub location.

It is the hirer’s full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage.

Things like the filled weight of the tub (1325 ltrs = 300 gal of water) on the surface needs to be taken into account as well as the amount of water that will be displaced on the floor.

LIMITS OF LIABILITY

All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.

In the event of failure of equipment we will endeavour to put right the issue. If we cannot then we will refund the Hot Tub hire fee pro rata to the number of days the Hot Tub was not functioning. We take NO responsibility for any associated costs linked to your event or the hiring of the Hot Tub.

We will not be responsible for any damage caused to your property or persons.

LOST, STOLEN OR UNCLEAN HOT TUBS

You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer.

You must pay to us the cost of replacing any hot tub which is lost, stolen, or damaged beyond any economical repair. We advise that you add the Hot Tub to your household insurance for the duration of the hire to the value of £1500.00. This is normally free with out household insurances.

If you do not willingly pay for any damaged replacement part, or stolen Hot Tub we will pursue a claim in the small claims court.

OUR RIGHTS OF ACCESS

We may enter any land or premises where we reasonably believe the Hot Tub to be, on the agreed date and time of collection at the end of the agreed hire period.

OTHER TERMS

If any term in this contract cannot be enforced or agreed to, then the hire of 'Rental Hot Tubs' equipment will not be supplied.

By hiring our Hot Tubs you the hirer agree to release 'Rental Hot Tubs' and any of its employees from any and all liabilities incurred during the hire or use of the hot tub.

On hiring the hot tub you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at you, the hirers, own risk.

HOT TUB BREAK DOWNS

Very occasionally the Hot Tub might stop functioning or a fault might occur. While we appreciate this must be extremely frustrating and annoying obviously we have no control of when and where it happens :( We will endeavour to put this right but in the event we do not have a replacement or it would be uneconomical or we are unable to do so we will offer a refund as set out below. See 'Refunds'

We have provided comprehensive instructions on the Hot Tubs use on our webpage 'Set-Up' and links to the manufacturers own websites for details of the error codes you might get and what to do about them.

Rental Hot Tubs and its subsidiary business takes no responsibilities for associated losses for your event as a result of the failure of the equipment.

CALL OUTS

Unless you have requested and paid for a 'managed event' with us we CANNOT promise to come out to fix things should the Hot Tub or associated equipment go wrong, especially when that happens out of normal working hours. The 'standard' service is primarily a delivery and hire service and does not guarantee site visits.

In the 'rare' event of a problem then please DO give us a call and/or leave a message and let us know what the problem is and we will call you as soon as we can to see if we can fix it with instructions over the phone and if not then we will 'try' and make arrangements to come and fix it. Please do not call after 8pm.

Please note that if we are called out and the cause is found to be because of a blocked filter, water quality or the hirers failure to follow the instruction of use then, as per our T&C's, we will charge a £75 call out fee + £10 for a new filter if needed + travelling costs at £0.75 per mile.

Please NOTE operation, pipe leaks due to loose connections, water quality and cleanliness is the hirers responsibility.

REFUNDS

In the unfortunate event that the Hot Tub does break down and assuming the fault is not due to something the hirer may have done or, in the case of water quality 'not' done then, on collection, we will inspect the Hot Tub for faults and if it is found that the Hot Tub is genuinely faulty then we WILL refund the amount paid using the formulae shown below for the number of days that the Hot Tub was not able to be used which will be evidenced by the date and time of the reported fault.

e.g. If your hire is on the Monday to Friday and the fault occurs on the Wednesday and you report it on that day 'before' noon then if we cannot rectify the fault we will refund you Wednesday, Thursday and Friday at the rate stipulated below. If you report it after noon then the refund would be Thursday and Friday only.

The first and last days of your rental are not considered usage days so these will be refunded at 50% of the pro rata value. e.g. If your booking was for £100 / 5 days = £20 per day. Monday and Friday would be 50% of £20 = £10. So if you reported the fault before noon Wednesday you would receive Wednesday at £20, Thursday at £20 and Friday at £10 = £50. Delivery fees are NON REFUNDABLE.

Furthermore and as way of apology for the inconvenience we will offer a 20% discount on your next booking.